If you are experiencing problems with flash, please try the following steps..
- Check if you have the latest Flash Player version for your computer:
To find the latest version of Adobe® Flash® Player for your operating system (OS) and browser, go to http://www.adobe.com/software/flash/about/. This page also shows the version that is currently installed on your computer.
- Clear your Flash Player cache:
To clear your flash player cache, go to https://forums.adobe.com/message/4278569 and follow the steps there.
- Check the Adobe documentation at http://helpx.adobe.com/flash-player/kb/common-problems-flash-player.html