Solving Problems with Flash

Our website uses Adobe flash player when it cannot use a browser's own HTML5 video capabilities.

If you are experiencing problems with flash, please try the following steps..

  1. Check if you have the latest Flash Player version for your computer:

    To find the latest version of Adobe® Flash® Player for your operating system (OS) and browser, go to http://www.adobe.com/software/flash/about/.  This page also shows the version that is currently installed on your computer.

  2. Clear your Flash Player cache:

    To clear your flash player cache, go to https://forums.adobe.com/message/4278569 and follow the steps there.

  3. Check the Adobe documentation at http://helpx.adobe.com/flash-player/kb/common-problems-flash-player.html

Feedback and Knowledge Base